At p98, the privacy and security of our players' personal information is a fundamental obligation, not an afterthought. This Privacy Policy explains exactly what data p98 collects from Pakistani players, why we collect it, how it is used, with whom it may be shared, and what rights you have over your own information at all times.
Six core principles that govern how p98 handles every piece of personal data we hold about Pakistani players.
All data transmitted between your device and p98 is protected with industry-standard 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text over any network.
p98 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your information is used solely for the purposes described in this Privacy Policy and for no other reason without your explicit consent.
p98 applies a data minimisation principle — we only collect the personal information that is strictly necessary for the purposes of providing our platform services, meeting regulatory KYC obligations, and ensuring the safety of all players.
Access to player personal data within p98 is restricted on a strict need-to-know basis. Only personnel who require access to your data to perform their specific job function are authorised to view it. All such access is logged and audited.
You have the right to access, correct, delete, and restrict the processing of your personal data held by p98. All such requests are handled within 30 calendar days without charge. Contact p98 support to exercise any of your data rights.
p98 retains personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable regulatory and licensing obligations. Data no longer required is securely deleted or anonymised.
1.1 p98 is the operator of the online casino and sports betting platform available at p98.bio. In this Privacy Policy, "p98", "we", "us", and "our" refer to the operating entity responsible for the p98 Platform and all associated services.
1.2 p98 acts as the data controller for the personal information collected from players registered on the Platform. As data controller, p98 is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing complies with applicable data protection laws and our licensing obligations.
1.3 If you have any questions about how p98 handles your personal data, or if you wish to exercise any of the rights described in Section 9 of this Policy, you may contact our Data Protection team via live chat or by email at [email protected].
2.1 p98 collects personal data from you through several channels, including directly from you during registration and account usage, automatically through your interaction with the Platform, and from third-party sources where applicable. The categories of personal data we collect are set out below.
When you create a p98 account, we collect the following information:
To comply with our Know Your Customer obligations under our licensing requirements, we collect:
In connection with deposits and withdrawals, we collect:
p98 records all gaming activity on the Platform, including:
When you access the p98 Platform, our systems automatically collect:
| Data Category | Collected At | Required? |
|---|---|---|
| Registration & Identity | Account creation | Mandatory |
| KYC Documents | Before first withdrawal | Mandatory |
| Financial Transactions | Every deposit/withdrawal | Mandatory |
| Gaming Activity | During Platform use | Automatic |
| Device & Technical | Every session | Automatic |
| Communication Records | When you contact support | Automatic |
3.1 p98 uses the personal data we collect for the following specific purposes:
4.1 p98 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
4.2 Where p98 processes your personal data on the basis of legitimate interests, we have assessed that such interests are proportionate and do not override your fundamental rights and freedoms as a data subject.
5.1 p98 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you between sessions, maintain your login state, and understand how you use the Platform.
5.2 You can manage your cookie preferences through your browser settings. Disabling cookies beyond strictly necessary ones may affect the functionality and performance of the p98 Platform on your device.
6.1 p98 does not sell, rent, or trade your personal data to third parties for their own commercial purposes under any circumstances. p98 may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:
7.1 p98 operates internationally, and some of the third-party service providers we use may process your personal data in countries outside Pakistan. When p98 transfers your personal data internationally, we take steps to ensure that such transfers are subject to appropriate safeguards that provide a comparable level of protection to that required under applicable data protection laws.
7.2 Safeguards used by p98 for international transfers may include:
7.3 You may request information about the specific safeguards applied to any international transfer of your personal data by contacting p98 support.
8.1 p98 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by our regulatory and licensing obligations. The following general retention periods apply:
8.2 Following the expiry of applicable retention periods, p98 will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual.
9.1 As a player whose personal data is processed by p98, you have the following rights in relation to your personal data. p98 will respond to all valid requests within 30 calendar days of receipt without charge:
You have the right to request a copy of the personal data p98 holds about you, along with information about how that data is being processed. This is sometimes called a Subject Access Request (SAR).
If any personal data p98 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update most basic account information directly through your account settings.
In certain circumstances, you have the right to request that p98 delete the personal data we hold about you. This right is not absolute — p98 may need to retain certain data to comply with legal and regulatory obligations.
You may have the right to request that p98 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested or a legitimate interest objection is being assessed.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
You have the right to object to the processing of your personal data where p98 relies on legitimate interests as the legal basis. You also have an absolute right to object to the processing of your data for direct marketing purposes at any time.
Where p98 processes your personal data on the basis of your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
9.2 To exercise any of the rights listed above, contact p98 support via live chat or email at [email protected]. p98 may need to verify your identity before processing any data rights request to protect against unauthorised access to another player's data.
10.1 p98 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
10.2 While p98 takes all reasonable steps to protect your personal data, no internet transmission or digital storage system is completely secure. You are also responsible for protecting your own account credentials and should enable two-factor authentication from your p98 account settings.
11.1 p98 employs age verification measures throughout the registration and KYC process to prevent minors from accessing the Platform. If p98 becomes aware that personal data has been collected from an individual under the age of 21, that data will be immediately deleted and the associated account will be permanently closed.
11.2 If you are a parent or guardian and you believe that a minor under your care has registered a p98 account, please contact p98 support immediately via live chat or at [email protected]. p98 will investigate and take appropriate action without delay.
12.1 p98 may update this Privacy Policy from time to time to reflect changes in our data processing practices, Platform services, or applicable legal and regulatory requirements. When material changes are made, p98 will provide advance notice to registered players via email to the registered address and/or by posting a prominent notice on the Platform.
12.2 The revised Privacy Policy will take effect from the date stated in the "Last Updated" field at the top of this document. We recommend that you review this Privacy Policy periodically to stay informed about how p98 protects your personal data.
12.3 If you do not agree with any changes to this Privacy Policy, you may request the closure of your p98 account and the withdrawal of any remaining Real Funds balance by contacting support. Continued use of the Platform after the effective date of any revision constitutes your acknowledgment of the updated Policy.
13.1 For any privacy-related queries, data rights requests, or concerns about how p98 handles your personal data, please contact the p98 Data Protection team using the following channels:
13.2 When submitting a data rights request by email, please include your registered p98 player ID, the email address registered to your account, and a clear description of the right you wish to exercise. p98 may ask you to verify your identity before processing the request to ensure your data is protected against unauthorised access.
13.3 If you are not satisfied with how p98 has handled a privacy concern or data rights request, you have the right to escalate your complaint to the relevant data protection supervisory authority or regulatory body under p98's applicable licensing jurisdiction.
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